Technical Support Technician

📋 Description

• Provide Level I/II troubleshooting for Wi-Fi, PON, Internet, VoIP.
• Report to the NOC Manager and coordinate with other teams.
• After 2-3 weeks of training, shifts Tue-Sat or Wed-Sat.
• Document all calls in the ticketing system.
• Monitor in-service systems and respond to major events.
• Work in a fast-paced, multi-task environment.

🎯 Requirements

• Associate Degree in IT preferred; 2+ years in technical support.
• Proficiency with Microsoft Office.
• Strong project management and organizational skills.
• Excellent interpersonal, written, and verbal communication.
• Understanding of network technology terminology.
• Wi-Fi and VoIP troubleshooting experience.

🎁 Benefits

• 401(k) with matching
• Dental and health insurance
• Health savings account
• Paid time off
• Flexible spending account
• Vision insurance