Technical Tax Support Specialist

📋 Description

• Receive, respond to, and resolve calls and emails from tax agencies about customer tax filing and payment issues.
• Work with customers via email and phone on specific tax issues needing deep tax operations and agency knowledge.
• Collaborate cross functionally with CX teams (TaxRes, Customer Care, Tax Filing Compliance, Compliance Operations).
• Track questions and issues raised by tax agencies and customers to identify trends and opportunities for process improvements.
• Leverage AI platforms to streamline communication, automate processes and enablement.

🎯 Requirements

• 1-2 years of Experience with servicing tax agencies and/or customers relating to Payroll related tax inquiries.
• Customer obsessed focused and delivering the highest quality of support.
• Deep understanding of payroll taxes, tax returns, and filing processes.
• Ability to identify trends and understand impact.
• Ability to convey complex issues to customers, Gusto team members, and tax agencies with effective communication.
• Attention to detail, critical thinking skills, and data-driven mindset.

🎁 Benefits

• Our cash compensation range for this role is $23.51/hr to $27.43/hr in Denver, CO. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.
• Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).
• The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
• Gusto is an equal opportunity employer and we hire from diverse backgrounds to strengthen our company.