Technical Team Leader

📋 Description

• Lead and support the technical team; act as escalation point
• Manage daily operations, scheduling, and rostering
• Allocate resources based on priorities and capacity
• Coach, mentor, and drive team performance
• Ensure accurate tracking in ConnectWise
• Maintain service quality, SLAs, and updated procedures

🎯 Requirements

• 2+ years of experience as a Technical Team Leader
• At least 5 years of experience as a Senior Engineer
• Strong experience in Windows Server, AD, DNS, O365, Exchange, virtualization
• Strong leadership, communication, and interpersonal skills
• Prior experience in working on performance targets
• Proactive, self-motivated, and willing to share knowledge

🎁 Benefits

• A friendly team environment with a strong technical support network
• Training and IT skills development opportunities
• Opportunity to work with the IT industry's latest technologies
• Internal career growth for high performers
• Lunches and snacks provided
• Referral bonus