Technical Writer

📋 Description

• Own documentation for CRM Product areas; deliver monthly content releases.
• Use AI tools and automation to improve documentation quality and speed.
• Support multimedia content strategy: video and eLearning resources.
• Build relationships with product, engineering, and other stakeholders.
• Collaborate with other writers and participate in review cycles.
• Help evolve team standards for writing, publishing, and distribution.

🎯 Requirements

• 3+ years of technical writing or equivalent
• Dive into complex systems and translate to customer content
• Strong communication and cross-team collaboration
• Prioritize and manage multiple projects; enterprise software exp (nice-to-have)
• Docs-as-code; Git, XML, HTML; Madcap Flare (nice-to-have)
• Portfolio for a technical audience; U.S. West location required

🎁 Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program