Technician, Site Services

📋 Description

• Provide best in class technical support to a dedicated client, resolving assigned tickets
• Answer inbound phone, email, chat, and remote support requests and triage issues to the appropriate
• Support all workstations, printers and peripherals for clients
• Communicate with client and colleagues early and often
• Record all work via time entries in our ticketing system (ServiceNow) in a timely manner
• Actively manage all tickets in your queue by ensuring all notes and statuses are up to date

🎯 Requirements

• Fundamental knowledge of client/server, Active Directory and Operating system technologies to
• Duo Security and other two factor authentication applications
• Microsoft Exchange Online Administration
• Familiarity with Microsoft Entra ID
• Familiarity with Office 365 admin portal
• Citrix XenApp