Technology Operations Engineer

📋 Description

• Serve as the primary on-site technology resource and local escalation path for the Boston office
• Provide Tier 1 Helpdesk support including software, hardware, application access, AV, and networking
• Own the ITAM function for the Boston office, including inventory, procurement, stock levels, asset
• Monitor and maintain Helpdesk service level agreements (SLAs) including first response and full
• Administer a variety of SaaS applications including Okta, Google Workspace, Slack, Jira, Zoom
• Provide occasional coverage during EMEA business hours to support the Zurich office

🎯 Requirements

• 3+ years experience troubleshooting hardware, software, and systems in a corporate environment
• 3+ years experience working in a heavily SaaS-based environment
• Experience owning or meaningfully contributing to IT asset management, including inventory
• Comfortable operating as the sole or primary on-site technology resource for a location
• Willingness to occasionally flex working hours to provide backup coverage for EMEA-based colleagues
• Excellent communication skills and customer service attitude