Technology Operations Specialist (L3)

📋 Description

• Handle day-to-day IT operations and incident response.
• Triage and resolve Tier 2/3 tickets with automation.
• Manage and troubleshoot Apple devices at scale.
• Trace root causes across multi-system failures; propose automation.
• Build runbooks and knowledge bases for the team.
• Lead small IT projects addressing operational pain points.

🎯 Requirements

• 5–7 years in IT Operations or Technical Support.
• Systems thinker with dependency tracing and second-order effects.
• Strong incident management: triage, root-cause analysis, blameless postmortems.
• Understanding of compliance controls: access management and logging.
• Clear communicator for engineers and non-technical stakeholders.
• Self-directed with bias to action and escalation judgment.

🎁 Benefits

• Bi-annual performance bonus
• Generous equity grant vested over 4 years
• Relocation bonus up to $15k
• Housing bonus up to $10K
• Meals stipend $1.5K monthly
• Health, Dental, Vision insurance