Document, submit and/or monitor inquiry, incident and low complexity service request case tickets
Granting software licenses for Internal technologies and ensuring tracking of access requests
Ensure all information and attachments relevant to the case are received prior to escalation
Track new technology issues, updates and resolutions through Salesforce
Triages tickets before reassigning to Tech Ops Analysts and Tech CoE
Create, update and maintain all AGS Technology Operations support documentation as necessary

🎯 Requirements

Bachelor’s Degree or equivalent experience preferred
MSP experience a plus
Experience with standard technologies utilized by AGS VMS engagements (ex. Beeline, Fieldglass, IQ
Strong customer service experience
Previous software administration and support experience preferred
Proficient in Microsoft Office products

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