Technology Operations Support Coordinator (Day/Midshift)

📋 Description

• First layer of execution and triage in global Technology Operations.
• Manage incidents, defects, and service requests in Salesforce.
• Monitor SLA, document processes, and coordinate stakeholders.
• Build knowledge of AGS-supported tech and client processes.

🎯 Requirements

• Bachelor’s degree or equivalent work exp preferred; MSP exp preferred.
• Experience in tech support, service desk, ticket mgmt preferred.
• Experience with Salesforce, Beeline, Fieldglass, IQ Navigator, SharePoint, VNDLY, Flextrack
• Strong customer focus, analytical and troubleshooting skills.
• Excellent collaboration and stakeholder management.
• Rapid learner, adaptable to changing priorities and tech.

🎁 Benefits

• See company information and values.