Technology Operations Support Coordinator (Day/Midshift)

📋 Description

• Manage assigned inquiry, incident, defect, and low-complexity service request tickets through
• Review incoming tickets, validate scope, gather required information and attachments, maintain
• Research and troubleshoot technology issues in the VMS using standard processes, documentation, and
• Monitor assigned queues, SLA timelines, response targets, and aging cases to support timely
• Maintain and improve support documentation, including Quick Reference Guides, knowledge articles
• Supports VMS access provisioning, simple data uploads, administrative technology activities, and

🎯 Requirements

• Bachelor’s degree or equivalent work experience preferred; MSP experience preferred.
• Experience in technology support, software administration, service desk operations, ticket
• Experience supporting enterprise applications such as Salesforce, Beeline, Fieldglass, IQ
• Strong customer focus with a commitment to responsive, professional, accurate, and high-quality
• Action-oriented with the ability to take ownership, prioritize competing demands, meet deadlines
• Strong analytical, troubleshooting, and problem-solving skills with demonstrated resourcefulness in