Technology Site Operations Lead

📋 Description

• Lead operational delivery and service coordination of technology support services for AP5 contact
• Serve as the primary escalation point for AP5 technology issues impacting business users, contact
• Lead daily operational engagement with the onsite managed service provider team, including priority
• Own managed service provider performance oversight through SLA monitoring, ticket aging review
• Coordinate issue resolution across onsite support resources, enterprise support teams, platform
• Support incident escalation management for site-impacting technology issues, including issue

🎯 Requirements

• Bachelor's degree in Information Technology, Business, Engineering, Operations, or related field
• Experience leading technology service operations in a business-critical environment where
• Experience governing or coordinating a managed service provider, including SLA management, service
• Strong understanding of end-user support operations, site technology services, incident escalation
• Ability to coordinate across enterprise support teams, platform teams, vendors, onsite support
• Strong communication skills with the ability to provide clear status updates, escalate issues

🎁 Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k)
• Short-term incentive programs