Technology Support Specialist

📋 Description

• Provide first-level technical support for service, hardware, software, network, and connectivity
• Monitor and respond to technology support requests through the organization’s ticketing system
• Configure, install, maintain, and troubleshoot desktops, laptops, mobile devices, peripherals, and
• Manage user accounts, permissions, access rights, and technology resources across organizational
• Support Microsoft 365, cloud-based services, networks, applications, and other technology
• Assist with the implementation and maintenance of technology policies, procedures, standards, and

🎯 Requirements

• At least 3 years of experience in technology services, IT support, help desk support, or a
• At least 3 years of experience supporting Microsoft 365 applications and cloud services, including
• Strong troubleshooting capabilities across Windows operating systems, hardware, software, networks
• Experience with IT support tools such as ticketing systems and remote desktop software.
• Experience administering or supporting Microsoft 365 environments; familiarity with Entra, Intune
• Familiarity with cloud platforms, system integrations, and business applications such as ERP and

🎁 Benefits

• Annual salary of $56,000–$68,000 USD, based on qualifications and experience.
• Eligibility for an annual, impact-based bonus.
• Fully remote work within the United States.
• Flexible scheduling where the role and operational requirements allow.
• Unlimited or flexible time-off benefits in line with company policy.
• Paid parental leave.