Everience

501-1000
304 jobs posted

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Everience

Tecnico Service Desk - freelancer

On site

Customer Support

Added

2 days ago

Location

🌍 Worldwide

Type

Contract

Salary

Salary not provided

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Related skills

windows networking jira macos servicenow

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📋 Description

Assistenza tecnica di primo livello agli utenti finali
Risoluzione problemi hardware, software e di rete
Gestione ticket e documentazione delle interazioni
Comunicazione chiara con utenti di diverso livello tecnico
Collaborazione con il team per migliorare servizi
Rispetto delle politiche IT e riservatezza dei dati

🎯 Requirements

Esperienza in help desk/service desk
Conoscenza strumenti di ticketing (JIRA, ServiceNow o simili)
Esperienza con strumenti di assistenza remota
Conoscenza hardware/software e concetti di rete
Ottime capacità comunicative in inglese (minimo B2)
Windows e/o macOS; preferenza AD e gestione account

🎁 Benefits

Orario: turni con servizio dalle 7:00 alle 22:00
Full time / onsite
Contratto Partita IVA (140-160 € al gg)

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