Tecnico Service Desk - freelancer

📋 Description

• Providing first-level technical support to end users
• Diagnose hardware, software and network issues
• Guide users with varying technical proficiency
• Accurately document interactions and solutions in the ticket system
• Escalate complex problems to appropriate teams with clear user communication
• Follow IT policies and protect sensitive information

🎯 Requirements

• Proven service desk experience
• Strong problem solving and analytical skills
• Familiar with ticketing systems (e.g., JIRA, ServiceNow)
• Experience with remote assistance tools
• Solid knowledge of hardware, software and networks basics
• Excellent communication to explain technical concepts

🎁 Benefits

• Contract: Partita IVA (freelancer)
• Full-time onsite work in Montevarchi (AR)