Conduct quality evaluations of Telesales inbound, outbound, and non-voice interactions, assessing
Analyze customer interactions to identify recurring objections, sales barriers, and performance
Support the design and delivery of onboarding and refresher training, developing call guides and
Deliver structured coaching and feedback to agents based on QA findings, and support the QA &amp
Any other tasks as assigned by the hiring manager.

🎯 Requirements

Bachelor's degree in business administration, marketing, communications, or a related field.
2+ years of experience in Quality Assurance, Training, Coaching, Telesales, or Contact Centre
Proven experience in call quality monitoring and performance analysis, with proficiency in CRM

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