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2 minutes ago
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Full time
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Related skills

campaign management team leadership performance monitoring sales process telesales

📋 Description

  • Supervise daily telesales operations to hit targets.
  • Monitor agent performance via real-time coaching.
  • Lead one-on-one coaching and team huddles.
  • Identify gaps and implement improvement actions.
  • Oversee recruitment, onboarding, and training of agents.
  • Ensure lead allocation and workload balance.

🎯 Requirements

  • Proven telesales leadership experience.
  • Strong coaching and performance review skills.
  • Ability to manage schedules and attendance.
  • Experience coordinating multi-campaign telesales.
  • Familiarity with data privacy and compliance.
  • Excellent cross-functional collaboration and communication.
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