Temporary Game Support Representative

📋 Description

• Provide excellent customer service via email through our CRM.
• Leverage public-facing communications about products we release, and products released via partners.
• Identify customer concerns and validate customer requests for replacement product while improving
• Process orders for shipping, both domestic and international.
• Use the tools and guides provided to find, fix, and tackle problems — and know when it’s time to

🎯 Requirements

• Customer Service: 2+ years experience working in customer service. Accustomed to working in a
• Ability to craft clear, customer-facing and internal communications.
• Initiative to investigate issues and provide recommendations for updates to procedures and policy.
• Product Familiarity: Ability to stay familiar with an evolving catalog of products and understand
• Experience with CRM systems, inventory management, and Microsoft Office. Familiarity with Zendesk
• The position requires a High School Diploma or equivalent experience.

🎁 Benefits

• Medical, dental, and vision coverage
• Paid time off
• Holiday pay
• Health savings account
• Employee assistance program
• 401(k) retirement plan