Territory Mrg 1

📋 Description

• Respond promptly to customer inquiries.
• Lead contact for accounts and Sales; document interactions and follow ups.
• Build rapport with accounts, patients and Sales to resolve missing information.
• Communicate delays and cancellations; facilitate redraw of samples.
• Resolve escalated issues via phone/electronic channels; communicate root cause.
• Familiarity with oncology tests performed by Natera, including samples, TAT and patient info.

🎯 Requirements

• Two year degree and/or 2-5 years related experience; undergraduate degree preferred.
• Knowledge of customer service principles and practices.
• Experience in both phone and written customer support.
• HIPAA/PHI privacy and security training within 30 days of hire.
• Intermediate knowledge in GSuite applications and typing with accuracy.
• Knowledge of administrative procedures and protocols.

🎁 Benefits

• Competitive medical, dental, vision, life and disability plans.
• Free testing for employees and immediate family; fertility care benefits.
• Pregnancy and baby bonding leave; 401k benefits; commuter benefits.
• Generous employee referral program.