Tier 1 AI Automation Engineer / Product Support Analyst

📋 Description

• Provide first-line technical and product support, responding to user questions, incidents, and
• Troubleshoot product issues, investigate reported problems, and identify practical solutions or
• Support product deployment activities, helping users and teams adopt and effectively use new or
• Assist with AI automation workflows and identify opportunities to streamline repetitive support and
• Monitor recurring support issues and contribute to root-cause analysis, documentation, and process
• Collaborate with product, engineering, deployment, and customer-facing teams to communicate issues

🎯 Requirements

• Experience in technical support, product support, application support, IT operations, software
• Basic understanding of AI, automation, software applications, or technology-enabled business
• Strong troubleshooting and analytical skills, with the ability to investigate issues systematically
• Comfortable working with technical tools, support platforms, product documentation, and structured
• Ability to understand and communicate technical information clearly to both technical and
• Strong written and verbal communication skills, with a customer-focused and service-oriented

🎁 Benefits

• Fully remote position based in India.
• Full-time employment opportunity.
• Opportunity to work at the intersection of AI, automation, product deployment, and technical
• Exposure to emerging AI-enabled technologies and automation workflows.
• Opportunity to develop expertise in product support, troubleshooting, deployment, and technology
• Collaborative environment involving product, engineering, deployment, and customer-facing teams.