Tier 1 Autoline Aftersales Support Analyst

📋 Description

• Owning and progressing cases through to resolution by utilizing available resources and expanding
• Escalating a case in good time.
• Responding with empathy to customers, dealing with their needs, and acknowledging their operational
• Communicating cooperatively with team members, other departments, and management to deliver timely
• Documenting solutions and producing written guidance on resolution steps and procedures.
• Being passionate and proactive in acquiring and absorbing knowledge of the Keyloop product suite

🎯 Requirements

• Ability to efficiently plan and prioritize workload to meet deadlines.
• Expertise or knowledge relating to a specified Keyloop product/module.
• Investigation, analytical, problem-solving, and troubleshooting skills.
• Excellent communication skills, including telephone, virtual methods, written, and verbal skills in
• Able to articulate simple complex problems or issues.
• Knowledge and understanding of customer expectations.

🎁 Benefits

• An inclusive environment to thrive
• Be rewarded for your efforts
• We believe people should be paid based on their performance so our pay and benefits reflect this
• We encourage everyone in our organisation to explore opportunities which enable them to grow their
• We are an equal opportunity employer committed to building a diverse and inclusive workforce.