Tier 1 Autoline Aftersales Support Analyst – Customer Support – UKI, ME & ZA

📋 Description

• Own and progress cases to resolution using available resources.
• Escalate cases in a timely manner.
• Respond empathetically to customers, recognizing deadlines.
• Communicate with teams and other departments to resolve issues.
• Document solutions and write guidance on procedures.
• Proactively learn Keyloop products and tools to improve skills.

🎯 Requirements

• Experience working with customers.
• ERP application support experience.
• Experience delivering high performance and customer satisfaction.
• Plan and prioritise workload to meet deadlines.
• Investigation, analytical and troubleshooting skills.
• Knowledge of a Keyloop product/module.

🎁 Benefits

• Global collaboration with industry experts.
• Inclusive environment that respects diversity.
• Training and development to advance your career.
• Equal opportunity employer promoting diversity.
• Collaborative culture across global teams.
• Use of AI tools to boost creativity and productivity.