Tier 1 Autoline Aftersales Support Analyst - Dutch Speaking

📋 Description

• Owning and progressing cases through to resolution by utilising available resources and expanding
• Escalating a case in good time.
• Responding with empathy to customers, dealing with their needs, and acknowledging their operational
• Communicating cooperatively with team members, other departments and management to deliver timely
• Documenting solutions and producing written guidance on resolution steps and procedures.
• Being passionate and pro-active in acquiring and absorbing knowledge of the Keyloop product suite

🎯 Requirements

• Ability to efficiently plan and prioritise workload to meet deadlines.
• Expertise or knowledge relating to a specified Keyloop product / module.
• Investigation, analytical, problem solving and trouble shooting skills.
• Excellent communication skills, including telephone, virtual methods, written, and verbal skills in
• Able to articulate simply complex problems or issues.
• Knowledge and understanding of customer expectations.

🎁 Benefits

• We’re on a journey to become market leaders in our space – and with that comes some incredible
• Collaborate and learn from industry experts from all over the globe.
• Work with game-changing products and services.
• Get the training and support you need to try new things, adapt to quick changes and explore
• Join Keyloop and progress your career, your way.
• We’re committed to fostering an inclusive work environment.