Tier 1 Autoline Sales Support Analyst

📋 Description

• Take responsibility for the end-to-end resolution of support cases, including customer
• Respond to customers with empathy, understanding their needs, operational pressures and deadlines
• Develop familiarity with customer configurations, business models and key stakeholders in line with
• Communicate and collaborate with team members, other departments and management to support timely
• Document solutions and contribute to the creation and maintenance of knowledge base articles
• Proactively develop knowledge of the Keyloop product suite and associated tools, working with

🎯 Requirements

• Exceptional command of written and spoken Italian, with the ability to communicate with customers
• Confidence using business software and the ability to learn new applications and support tools
• Previous experience in issue investigation and analysis
• Good level of English both spoken and written
• Ability to understand customer workflows and develop knowledge of DMS functionality, particularly
• Ability to effectively plan and prioritise workload to meet deadlines

🎁 Benefits

• We're on a journey to become market leaders in our space – and with that comes some incredible
• An inclusive environment to thrive: We're committed to fostering an inclusive work environment. One
• Be rewarded for your efforts: We believe people should be paid based on their performance so our
• Keyloop doesn't require academic qualifications for this position. We select based on experience
• At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost