Tier 1 Help Desk Technician

📋 Description

• Supporting the onboarding of new users onto our platforms and internal systems under supervision.
• Assisting in performing basic troubleshooting for software, hardware, and account access issues.
• Collaborating with team members to document, track, and route user issues using standard IT
• Gaining hands-on experience with access management, platform administration, and basic system
• Learning and assist in creating and maintaining technical documentation and knowledge base articles

🎯 Requirements

• 2+ years of experience in technical support, customer service, or a related IT role.
• High School Diploma required (Associate's or Bachelor's Degree in IT or a related discipline
• DoD 8140 / 8570 IAT CSSP Certification must be obtained prior to hire (CEH, Security+, GCIH, CySA+
• Foundational understanding of basic IT troubleshooting across workstation and mobile platforms
• Exposure to standard IT ticketing systems (e.g., Jira Service Management, ServiceNow), issue
• Hands-on exposure to basic platform administration, user access management, and account