Omnichannel first-level support for PadSplit members via calls and emails
Co-Living & Operations troubleshooting: membership, billing, and property inquiries
Documentation & triage escalations in CRM (e.g., Zendesk) and routing
SLA adherence and service excellence: target FCR, AHT, CSAT
De-escalation & empathetic communication in sensitive situations
Platform & policy fluency: stay updated on features, terms, house rules

🎯 Requirements

3+ years of high-volume customer care experience
PropTech, housing, or marketplace experience
CRM proficiency with Zendesk, Intercom, Salesforce and VoIP
Empathetic and clear communication skills
Strict SOP adherence and detail orientation
Schedule flexibility for 24/7 operations

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