Tier 1 Support Analyst - Aftersales

📋 Description

• Own end-to-end resolution of key customer cases.
• Manage customer engagement, case progression and liaison.
• Liaise with multiple technical service teams for timely resolution.
• Document solutions and create knowledge articles.
• Build product knowledge and adapt to AI tools.
• Identify opportunities to reduce queries and improve resolution times.

🎯 Requirements

• Understanding accounting terms and concepts.
• Plan and prioritise workload to meet deadlines.
• Familiarity with Keyloop product/module.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication.
• Ability to interact with customers at all levels across a global team.

🎁 Benefits

• Inclusive environment that respects diversity.
• Training and development opportunities.
• Equal opportunity employer.
• AI tools to boost creativity and productivity.