Tier 1 Support Analyst - Aftersales

📋 Description

• Own end-to-end resolution of key cases and customer engagement.
• Liaise with multiple technical teams to deliver timely resolutions.
• Communicate with empathy to understand customer needs and deadlines.
• Document solutions and maintain knowledge articles.
• Coach colleagues to accelerate resolution and share knowledge.
• Identify training gaps and improve knowledge media.

🎯 Requirements

• Understanding and familiarity with accounting terms and concepts.
• Ability to plan and prioritise workload to meet deadlines.
• Expertise with a Keyloop product or module.
• Strong analytical, problem solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to influence and de-escalate potentially critical customer situations.

🎁 Benefits

• Inclusive environment that values diversity.
• Competitive pay and benefits based on performance.
• Career progression and development opportunities.
• Access to AI tools to boost productivity.
• Equal opportunity employer.