Tier 1 Support Specialist - US Remote

📋 Description

• Provide 24/7/365 support to physicians, nurses, and admins.
• Manage user accounts and deliver end-user education.
• Assist with on-call schedules and mobile/web interfaces.
• Troubleshoot applications and perform builds or revisions.
• Field client communications via phone, chat, and portal.
• Collaborate with teams on escalated technical issues.

🎯 Requirements

• 24/7/365 availability; some weekend/holiday shifts
• Excellent written and verbal communication
• Strong technical aptitude; troubleshooting skills
• Able to train users and explain concepts clearly
• High speed internet and reliable home setup
• United States location

🎁 Benefits

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance from day one
• 401K with match and immediately vested
• 17 company holidays, 2 floating holidays plus PTO
• Internal Advancement Opportunities