Provide 2nd level escalation support for Tier 1 Help Desk.
Troubleshoot hardware and software remotely and on-site.
Resolve tickets and provide desk-side support to onsite customers.
Install, monitor, troubleshoot, and support printers, devices, networks.
Track incidents, assets, and projects in the ticketing system; coordinate with vendors.
Travel to client sites in the Washington, DC area for break/fix tickets.

🎯 Requirements

High School Diploma.
Minimum 4 years desk-side support, supporting VP/VIP levels.
Secret clearance required.
Certifications: MCP, Google IT Support, or HDI-CSR.
AD, Terminal Services, VPN (ZScaler), Windows imaging tools.
OneDrive/Azure/Office 365/Teams/SharePoint; ServiceNow; BitLocker.

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