Provide 2nd level escalation support to the Tier 1 Help Desk.
Provide remote and on-site troubleshooting for hardware and software support.
Resolve Call Center Tech Support tickets and provide desk-side support to onsite customers.
Install, monitor, troubleshoot, replace, and support multiple software solutions, printers, mobile
Document Incidents and Work Orders with detailed break-fix steps and resolution in ticket tracking
Work with VIPs, providing a 'white glove' service where necessary.

🎯 Requirements

High School Diploma.
Minimum 4 years' experience working in support of desk side services with specific focus on
Clearance: Must have a Secret clearance.
Must have all or one of the following current certifications: MCP (Microsoft Certified
Knowledge of Microsoft Management Console tools: Active Directory (AD), Terminal services, VPN
Must be self-motivated to learn and sharpen technology knowledge and skills along with business

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