Aplazo

51-200 employees
16 jobs posted

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Tier 3: Users Support Agent

Customer Support

Added

5 hours ago

Location

🌍 North America

Type

Contract

Salary

Salary not provided

Related skills

sql kyc chatgpt zendesk gemini

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📋 Description

Investigate cases at the data level using logs, data tables, and tools.
Diagnose root causes and propose engineer-ready fixes.
Document resolutions as repeatable, shareable processes.
Turn one-off fixes into defined processes and automations.
Work cross-functionally with Product, Engineering and Marketing.
Ensure long-term prevention for repeated issues.

🎯 Requirements

Spanish native/advanced (required).
English basic/intermediate (reading docs/logs/tools).
Customer obsession; unblock users with empathy and speed.
1–2 years in Tier 2/3 support (fintech/e-commerce).
SQL basics: SELECTs, joins, lookups.
Proficiency with Retool, Kustomer/Zendesk, and AI tools (ChatGPT/Gemini).

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