Tier I Tech Support Agent (Seasonal)

📋 Description

• Respond promptly and professionally to technical support requests received by phone, email, and
• Diagnose common technical problems and provide clear, step-by-step instructions to help users
• Troubleshoot basic computer, software, hardware, and related technology issues within the scope of
• Escalate complex or unresolved technical issues to Tier II support or the Tech Support Manager when
• Create, update, and maintain accurate support tickets, documenting troubleshooting steps and
• Provide a high level of customer service by handling questions and technical concerns with

🎯 Requirements

• High school diploma or equivalent required.
• Previous customer service or technical support experience is preferred.
• Basic understanding of computer systems, commonly used software, hardware, and fundamental
• Ability to explain technical concepts and solutions in simple, easy-to-understand language.
• Strong customer-service mindset with the ability to remain professional, patient, and helpful when
• Strong problem-solving skills and the ability to diagnose and resolve straightforward technical

🎁 Benefits

• Hourly pay of $16.00.
• Seasonal employment with a fully remote work environment within the United States.
• Opportunity to gain hands-on experience in technical support and customer service.
• Exposure to structured Tier I/Tier II technical support operations and escalation processes.
• Opportunity to strengthen troubleshooting, communication, problem-solving, and time-management
• Experience creating and maintaining technical knowledge-base documentation.