Tier I Technical Support Specialist — Smart Cooler Vending

📋 Description

• Customer Support Intake: Receive and respond to technical support requests through approved
• Issue Documentation: Capture machine IDs, models, locations, timelines, error messages
• Basic Troubleshooting: Guide customers through approved first-line troubleshooting procedures
• Onboarding Support: Assist customers with routine setup and onboarding, app navigation, product
• Connectivity Information Gathering: Collect the information required for deeper technical
• Payment & Transaction Support: Help identify whether transaction issues appear to originate

🎯 Requirements

• Customer Support Experience: 1-3 years of relevant experience in technical support, customer
• Technical Foundation: Basic understanding of smart devices, mobile applications, web dashboards
• Troubleshooting Skills: Ability to follow structured troubleshooting checklists carefully
• Communication: Strong written and verbal communication skills, with the ability to translate
• Documentation: Strong attention to detail and the ability to accurately record customer
• Customer Mindset: Remain calm, patient, professional, and empathetic when supporting frustrated

🎁 Benefits

• Hands-on exposure to smart cooler vending technology, connected equipment, app-based platforms, and
• Opportunity to build practical experience across technical support, IoT-connected equipment, mobile
• Fully remote work arrangement.
• Full-time, salaried employment.
• Additional role details (schedule, classification, and benefits) will be discussed during the