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4 days ago
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Full time
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Related skills

documentation workflow sop ticketing

📋 Description

  • Maintain Tier III support structure and ticket resolution
  • Review tickets, perform minor troubleshooting, and assign tasks
  • Provide status updates on current ticket load and resolution metrics
  • Organize trackers and documentation: SOPs and Knowledge Base
  • Participate in process-improvement sessions to streamline procedures
  • Bridge daily operations with long-term system enhancements

🎯 Requirements

  • High School Diploma or equivalent (GED) required
  • 7+ years of experience
  • Must have Secret clearance to start
  • Hybrid work arrangement; Rosslyn, VA

🎁 Benefits

  • Hybrid work schedule
  • On-site 2x/week in Rosslyn, VA
  • Equal Opportunity Employer/Protected Veterans/Disabilities
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