Tier One Telecom Support Engineer

📋 Description

• Troubleshoot telecom transport issues via Layer 1/2 OSI testing, fault isolation.
• Investigate connectivity, voice, and data disruptions to identify root causes.
• Coordinate with telecom carriers and vendors to resolve transport issues.
• Manage inbound/outbound support requests via phone, email, and chat.
• Create, maintain, and track support tickets within defined SLAs.
• Provide clear, professional customer communication and follow-up.

🎯 Requirements

• 2+ years troubleshooting telecom issues (voice, internet, data).
• Strong WAN understanding and centralized device monitoring platforms.
• Hands-on with Cisco and Adtran routers, SD-WAN, Meraki, Fortinet.
• Experience with CLECs and ILECs carriers.
• Knowledge of broadband, copper, fiber, and wireless transport tech.
• Basic understanding of ping, traceroute, and network topology.
• Strong written and verbal communication; ability to create clear technical documentation.
• Ability to manage multiple incidents in a fast-paced environment.

🎁 Benefits

• Work in a global telecom and cloud environment.
• Exposure to networking, connectivity, and security tech.
• Growth through hands-on technical experience and collaboration.
• Dynamic work environment focused on customer service and innovation.
• Structured shift schedules with multiple working-hour options.
• Opportunity to develop telecom troubleshooting expertise.