Create, facilitate and/or revise training materials and documents to equip staff with fundamental
Fill out accurate reports
Establish and maintain communication with clients and/or team members; understand needs, resolve
Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting
Facilitate all aspects of floor-training and BQM Training for the program
Responsible for self-skilling & certification during periods of un-activity (classroom)

🎯 Requirements

Strong Collections background as a collector and a trainer
Bachelor's degree in any field (Education or Communication preferred)
At least 2-3 years of work experience as a Trainer
Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook)
Strong English verbal and written communication skills
Strategic in developing solutions and process improvements

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