Trainer | Collections

📋 Description

• Create, facilitate and/or revise training materials and documents to equip staff with fundamental
• Fill out accurate reports
• Establish and maintain communication with clients and/or team members; understand needs, resolve
• Facilitate multi-week transmission and blended type new hire training and nesting
• Facilitate floor-training and BQM Training for the program
• Self-skill and certify during periods of inactivity (classroom)

🎯 Requirements

• 2-3 years collections agent and 1-2 years collections trainer experience in a contact center setting
• Bachelor’s degree in any field (Education or Communication preferred, not required)
• Working knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Strong English verbal and written communication skills
• Strategic in developing solutions and process improvements
• Willingness to work in shifting or graveyard schedule

🎁 Benefits

• Dynamic work environment
• Professionally challenging experience
• Opportunity to work with goal-oriented, strategic-thinking team members
• Global career opportunity
• Development of fundamental skills and knowledge