Coach and mentor Customer Success Managers to improve satisfaction and retention
Perform quality reviews on customer interactions and provide feedback
Create coaching plans aligned to performance metrics and team goals
Collaborate with leadership on team skills and training needs
Lead training sessions and refreshers to reinforce standards
Maintain standardized coaching docs and feedback tools

🎯 Requirements

Experience coaching CSMs or similar roles
Solid foundation in Quality Assurance and structured feedback
Former BPO trainers with QA and client-facing experience
Excellent communication, facilitation, and coaching skills
Familiarity with CRMs and performance coaching tools
Must work in a hybrid setup and align with US night shift

🎁 Benefits

Hybrid work environment with remote and onsite options
US time zone night shift schedule
Career development through coaching and QA focus
Opportunity to lead training programs and simulations

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