Trainer - Customer Success

📋 Description

• Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and
• Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed
• Develop and deliver coaching plans tailored to individual performance metrics and team goals
• Collaborate with leadership on team skill development, training needs, and continuous improvement
• Lead training sessions and skill refreshers to reinforce best practices and performance standards
• Maintain standardized coaching documentation and feedback tools

🎯 Requirements

• Experience coaching Customer Success Managers, Account Managers, or similar roles
• Solid foundation in quality assurance and structured feedback delivery
• Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
• Excellent communication, facilitation, and coaching skills
• Familiarity with CRMs and performance coaching tools
• Must be able to work in a hybrid setup and align with a US time zone (night shift) schedule

🎁 Benefits

• Background in SaaS, B2B services, or subscription-based support
• Familiarity with CS tools like Hubspot, Pipedrive, Stripe, Dialpad
• Training or coaching certifications are a plus