Trainer, Customer Support & Phone Teams

📋 Description

• Onboard and develop customer support and phone teams.
• Create engaging, effective training sessions.
• Maintain training manual and records.
• Use data-driven assessments to measure impact.
• Implement new training as business needs arise.
• Review surveys and QA scores to gauge effectiveness.

🎯 Requirements

• 3+ years coaching/training in fast-paced contact center.
• Excellent English verbal and written communication.
• Lead training sessions in person or virtual; duration can be hourly or monthly.
• Create tests to evaluate knowledge and analyze data.
• Travel to Slice offices in MK and BPO locations (passport/travel required).
• Leadership experience within a customer support or phone team preferred.

🎁 Benefits

• Comprehensive benefits package.
• Ping pong tournaments, pizza Fridays, summer parties.
• Wellbeing and learning and development program.