Trainer I, Customer Service

📋 Description

• Design, develop, deliver, and evaluate training for Customer Operations.
• Lead in-person, virtual, and e-learning training sessions.
• Ensure training aligns with product knowledge, policies, and compliance.
• Update resources to keep training current and relevant.
• Collaborate with leaders and QA to meet objectives and standards.
• Support change-management initiatives across processes or systems.

🎯 Requirements

• 3+ years designing and delivering operational training in customer service (pharma/healthcare).
• Background in high-volume, regulated customer operations.
• Excellent presentation, facilitation, and communication skills.
• Assess learning needs, measure effectiveness, and adapt programs.
• Collaborative, proactive, with strong change-management.
• Bachelor's degree or equivalent in Business or related field.