Onboard new hires via daily Google Meet sessions on Wing policies, privacy, and etiquette.
Lead tool bootcamps with live demos for Calendly, Google Workspace, Slack, and Zoom.
Conduct client-readiness drills: tone, style, task intake, follow-ups.
Translate client SOPs into step-by-step checklists and simulate tickets.
QA calibration: score sample work, align standards, brief VAs on defects.
Manage professionalism: punctuality, handovers, calendar hygiene, updates.

🎯 Requirements

2-4+ years in live training/facilitation, L&D, BPO coaching, or training enablement.
Experience assessing trainees; bridge instructional design and operations (churn/escalation).
Clear, confident communicator; English neutral accent; strong pacing.
Skilled at group management and keeping sessions engaging.
Comfortable with LMS (Thinkific or similar), Google Workspace, Zoom/Meet.
Able to assess performance with rubrics, provide actionable feedback, and document results.

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