Training Lead

📋 Description

• Lead and coach a Trainers team delivering onboarding to customers.
• Set performance metrics, conduct regular 1:1s, support growth.
• Build and implement QA strategy to audit performance and drive improvement.
• Foster a positive, collaborative team culture focused on customer success.
• Develop enablement strategies to boost trainer skills and knowledge.
• Optimize onboarding ops and SOPs; resolve tooling issues with tech teams.

🎯 Requirements

• 3+ years in fast-paced environments (startups/consulting/tech).
• 2+ years direct people management as a titled manager.
• Proven ability to drive measurable performance improvements.
• Hands-on problem solver focused on customer success.
• Strong communication and cross-team collaboration.
• Comfort operating in ambiguous, high-velocity environments.
• Data-driven mindset with ability to analyze metrics.

🎁 Benefits

• Comprehensive benefits tailored to each country.
• Healthcare, dental, mental health support.
• Parental planning resources and retirement options.
• Generous paid time off.
• Inclusive, supportive team culture.