Supervise/Observe Training Delivery in class
Guide/Coach trainers on technical/soft-skills related aspects
Assess/Analyze/Monitor KPI Performance for waves
Create effective action plans for improvements in training results
Supervise, Observe and Coach the Nesting Leads and support resources using an effective
Create and provide updated, accurate & timely reports as required

🎯 Requirements

College Degree (Masters/MBA is preferred)
Minimum of 5-year BPO experience with at least 3 years of managing Training and Development
Ability to use MS Office applications: Excel, Power Point, Word, and Outlook
Excellent written and oral communication skills
Ability to build networks within and across functions through proactive communication
Ability to maintain a high degree of confidentiality and professionalism

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