Training Manager | Banking and Financial Services

📋 Description

• Observe and review training delivery and coach and develop trainers on the same/ Supervise delivery
• Provide technical/soft-skills related coaching/guidance to the T-Specs in aspects of: a)
• Assess/Analyze/Monitors participant and class performance – as measured by KPIs during
• Prepare regular/accurate and meaningful internal and external reports related to training.
• Plan and plot in for resources as required (weekly, Bi-weekly, monthly).
• Prepare analysis & action plans to improve trainer/training delivery.

🎯 Requirements

• Earned a Bachelor’s degree in any field (Major in Education or Communication) preferred but not
• At least 5 to 6 years of work experience with Training in a contact center environment, 3 years of
• Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)
• Strong English verbal and written communication skills
• Strategic in developing solutions and process improvements
• Willingness and ability to work in a shifting or graveyard schedule