Training Manager | Collections Campaign

📋 Description

• Observe and review training delivery and coach and develop trainers on the same/ Supervise delivery
• Provide technical/soft-skills related coaching/guidance to the T-Specs in aspects of
• a) conformance to curriculum/content delivery methods
• b) calibrate & conform to client prescribed/mutually agreed qualitative standards
• c) coach T-Specs/ ATS’s/Nesting Support Staff to effectively conduct/manage individual, group and
• Assess/Analyze/Monitors participant and class performance ‑ as measured by KPIs during

🎯 Requirements

• Bachelor’s degree in any field (Major in Education or Communication) preferred but not required
• At least 5 to 6 years of work experience with training, process transformation in a contact center
• Three to Four years of banking / financial services experience – particularly in collections
• Excellent working knowledge of Microsoft Office applications (Excel, PowerPoint, Word, Outlook)
• Strong English verbal and written communication skills
• Strategic in developing solutions and process improvements