Training Manager | Collections Campaign

📋 Description

• Observe and review training delivery and coach and develop trainers on the same; supervise delivery
• Provide technical/soft-skills related coaching/guidance to the T-Specs in aspects of conformance to
• Assess, analyze, and monitor participant and class performance as measured by KPIs during
• Prepare regular, accurate, and meaningful internal and external reports related to training
• Plan and plot resources as required (weekly, bi-weekly, monthly)
• Prepare analysis and action plans to improve trainer and training delivery

🎯 Requirements

• 5 years of strong collections background as a trainer; 2-3 years collections background as a
• Bachelor's degree in any field; major in Education or Communication preferred but not required
• At least 5 to 6 years of work experience with training in a contact center environment, with 3
• Excellent working knowledge of Microsoft Office applications (Excel, PowerPoint, Word, and Outlook)
• Strong English verbal and written communication skills
• Strategic in developing solutions and process improvements