Training Specialist

📋 Description

• Design and deliver scalable onboarding and ongoing learning for CSRs.
• Deliver learning across live virtual, asynchronous, and reinforcement.
• Keep training content current with tools, processes, and CX models.
• Collaborate with CS leadership, QA, and stakeholders to identify skill gaps.
• Facilitate live onboarding and cross-functional upskilling sessions.
• Apply adult learning principles to drive engagement and knowledge retention.

🎯 Requirements

• Bachelor's degree in Education, Business, Organizational Development, or related field (or equivalent).
• 3+ years in training, L&D, customer service, or contact center operations.
• Experience in fast-paced or growing environments preferred.
• Dynamic facilitator with strong presentation and communication skills.
• Proficient with LMS platforms, virtual training tools, and MS Office.
• Design scalable learning solutions and manage multiple initiatives.