Facilitate onboarding for new Customer Support Advocates with assessments and feedback.
Create and lead programs for Ecommerce/Enterprise/Escalation Center on tech and soft skills.
Deliver training across time zones with flexible scheduling.
Collaborate with product teams and CS leadership on launches and features.
Report training feedback and contribute to monthly data reviews.
Maintain existing courseware and internal knowledge base.

🎯 Requirements

3-5 years in course design, facilitation, or e-learning.
Experience delivering webinars, in-person, and virtual training.
Create engaging live and digital content; present clearly.
Self-motivated; works independently.
Knowledge of adult learning theory and instructional design (asset).
Strong communication and collaboration skills.
Customer-focused; helps internal/external customers.
Interpersonal savvy; works with diverse groups.

🎁 Benefits

Accommodations provided during the selection process.

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