Training Team Lead

📋 Description

• Supervise and coach a team of Trainers delivering customer onboarding.
• Conduct regular 1:1s to review performance metrics and support growth.
• Implement Quality Assurance strategy to audit and improve performance.
• Manage team schedules including PTO and holiday coverage.
• Develop and optimize SOPs for consistency and scalability.
• Act as escalation point for complex customer issues.

🎯 Requirements

• 3+ years in fast-paced environments like startups or consulting.
• 2+ years of people management experience.
• Proven ability to develop teams and drive performance.
• Strong communication and collaboration skills.
• Comfortable in ambiguous, high-velocity settings.
• Data-driven mindset with analytical skills.

🎁 Benefits

• Healthcare coverage
• Dental coverage
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off